Couldn't be happier with the quality of this sofa. The packaging looked flimsy from the outside and I was especially worried as the delivery guys had to squeez it through, but after unwrapping it all was fine. My first ever made to order sofa and I don't see how you I can ever again just pick a sofa off the shelf. Many thanks
Alex is a gem, he was so helpful with us and he was always available for advice. There were some delays, as to be expected with this pandemic, but we were confident with the level of service we received and just waited it out. Our settee is very comfortable. I'm glad we listened to David and didn't go for firm seats. He knows his stuff.
Our new sofa arrived a while ago but haven't had time to write a review. I can report all is well and we are thoroughly enjoying it. My daughter and her firends are using it as the background to their selfies, so they must like it too. I am glad we chose a British company. Thanks again everyone, especially David for being there every step of the way.
Wonderful, beautiful, lovely and comfortable like sitting on clouds.. what more can I say
My cousin recommended handmade chesterfields to us so we went for one of their classic English looks. I always wanted something in that style but could never find it at a reasonable price. You never know what you're going to get even after paying a bundle of cash for a sofa online. So it was good that we already knew someone who was very happy with their sofa. I must say, it is rather gorgeous and probably the most comfortable I can ever remeber sitting on.
I bought a footstool first to ensure the quality is up to scracth. I'm one of those people who would order a small dish at a new restaurant and see if it's any good, before diving into the menu. Once I was satisfied with the footstool (I actually fell in love with the footstool) I purchased a settee and a wing back chair for the study. I highly recoomend these guys to anyone who wants something special, not just a regular sofa.
It took one an half months more that it was suppose to. They keep saying it's covid, its lockdown, its the pandemic. Honestly every business seems to get a free get out of jail card with this covid. I wonder what their excuse would be once this is all over.
<p>Dear Eddie, Please accept my apology for the delay. Please understand we have an ethical and legal responsibility to keep our staff safe at work. We understand this is not an ideal situation, however we have no choice but to follow guidelines provided by the government. Our suppliers and couriers are also affected by this situation. Please do get in touch if you need any further help. Alex</p>
I bought this sofa for my elderly mum and a couple of weeks after the order I realised my mistake. My mum can't get off sofas low to the ground, and I was afraid this may be one of those sofas. Called david in a panic and he was so wonderful. He asked me to measure the height of the current sofa and they will make sure the new one is not any lower to the gorund. It's this sort of personal service which I absolutely adore and appreciate. The sofa arrived and my mum was over the moon. Best thing I ever got her. Thanks David and the team.
Received the Hugo 3 seater and an armchair. What a beautiful sofa. everyone comments on them. they are so unique, so beutifully made. Nice extra comfy deep seats that two people can cuddle up side by side. i am absolutely thrilled about these sofas.
blissfully unware the sofa had arrived, I walked into the living room and my heart just dropped. It's even more striking than the photos. I am gald I chose velvet for the first time on any furnitture. the colour is so vivid, so vibrant and you see all these different wonderful shades from every angle. It is not the go to place in the entire house. Everyone wants to sit on it, it's so inviting, snug and just a pleasant place to be. can't recommed handmade chesterfield enough.
Superb quality. We are happy owners of a brand new Humphrey suit. Consisting of a 3 and 2 seater plus the low to the ground westminster ottoman. The velvet is so soft to touch and the seats are just the right amount of softness. We chose the Silver studding on dark Grey velvet. I think it's the best combination. We wanted to go for black wooden legs and Alex convinced us that a dark Brown is much more suitable. Seeing them in person now I have to agree they give the sofa that extra bit of class. Thanks Alex and everyone involved..
The aged leather on the sofa is exquisite. The whole process from ordering samples, then the sofas, to the final delivery went smoothly. I am pleased with the quality and would highly recommend them.
Our new leather settee arrived 3 days ago and I must have taken 100s of pics and selfies on the sofa. my family and I have ordered a bunch of their stuff and have always been happy. Quality and service are consistently above par.
David went out of his way to find the fabric I was looking for. I am amazed companies like this still exist. We got shrugged off by all other shops after the first few samples were not good enough. But David kept at it until we were happy. Pre-sale, after sales service and the settee has been astounding.
Customer service was amazing. David took great care of us from the first email, to follow up phone conversations and live chat. I am a very fussy buyer, especially for big purchases. I found some companies just lose interest if I am asking too many questions. Well I think everyone should tread very carefully, you are after all buying something you have never seen before, and will never see until it's built and sent to you. But David was nothing short of perfect. He stuck with me until I got all my questions answered and chose the right fabric and legs. Although I did end up changing a few things around again after my order, but he was still happy to help.
I bought several items from handmade chesterfields and the quality and service has consistently been above par. I have used other websites before, but I liked the custom made and bespoke nature they offer here. This is always the first place I look for furniture.
Perfect size and colour. Just as I imagined it would be.
Having used our first Sofa for over a year and being very pleased with it, I decided to purchase a westminster love chair and an ottoman to go with it. Just seeing them all together you would never imagine the sofa is more than a year old. They look like a brand new settee. That's testament to the quality of the their work.
Good sofa and looks like they are made to high standard. The seats are very comfortable and the over all dimensions are just right
when we decided to get a new sofa, we didn't think twice about where to go. Had such a wonderful experience with them when we bought our wing back chairs, that it just made sense. Unmatched quality and service.
I find it hard to write this review, since I actually love the sofa we received. It's exceptionally well made and looks amazing in our study. However you would expect to get a service that correlates to the product quality. At the time of order we were told there are some delays due to covid19 and it may take up to 10 weeks to get our sofa. I took their word for it and did not bother them for 10 weeks. On the 10th week I called to enquire about my delivery, expecting to be told its arriving imminently. However, they informed me that due to the lock down there was a shortage in their supply chain which has caused more delays! I demanded to speak to the manager, a chap called Alex, who basically said there is nothing they can do and these things can happen to a small family firms selling handmade sofas! I strongly disagree with this. As a customer I would have expected an advance warning of this extra delay. I may have even overlooked an extra few weeks, had they taken the time and curtsy to contact me. This is highly unprofessional. To say this sort of thing can happen is absurd. It takes less than a minute to pick the phone up or write an email to your customers.
Dear Larry, please accept my sincere apology. You are absolutely correct, it doesn't take much time to inform customers. Infact we did write to everyone by email as soon as we were aware of the delays. If you could please get in touch so we can get to the bottom of this, I would be grateful. I need to find out why or how you did not receive the email so that we can ensure this doesn't happen again. If you could also please check your spam folder, as sometimes emails may end up there. I would also like to thank you for being so nice and still complimenting our sofas. We really appreciate it. Kind regards, Alex
Just got off the phone to David. Placing our second order. Always a pleasure dealing with you. Our first sofa was a leather Chesterfield with beautiful log scrolling arms. It is the most sumptuous piece of furniture to ever adorn our livingroom. We have now order a smaller version for the conservatory.
Make sure you ask them about their entire range of materials. We didn't realise until we placed an order. Then we started reading about all the variety of fabrics they do and had a bunch of samples sent to us. Thankfully they changed our order just in time, as we chose a gorgeous antique look velvet which was not even on their site.