Superb quality. We are happy owners of a brand new Humphrey suit. Consisting of a 3 and 2 seater plus the low to the ground westminster ottoman. The velvet is so soft to touch and the seats are just the right amount of softness. We chose the Silver studding on dark Grey velvet. I think it's the best combination. We wanted to go for black wooden legs and Alex convinced us that a dark Brown is much more suitable. Seeing them in person now I have to agree they give the sofa that extra bit of class. Thanks Alex and everyone involved..
The aged leather on the sofa is exquisite. The whole process from ordering samples, then the sofas, to the final delivery went smoothly. I am pleased with the quality and would highly recommend them.
Our new leather settee arrived 3 days ago and I must have taken 100s of pics and selfies on the sofa. my family and I have ordered a bunch of their stuff and have always been happy. Quality and service are consistently above par.
David went out of his way to find the fabric I was looking for. I am amazed companies like this still exist. We got shrugged off by all other shops after the first few samples were not good enough. But David kept at it until we were happy. Pre-sale, after sales service and the settee has been astounding.
Customer service was amazing. David took great care of us from the first email, to follow up phone conversations and live chat. I am a very fussy buyer, especially for big purchases. I found some companies just lose interest if I am asking too many questions. Well I think everyone should tread very carefully, you are after all buying something you have never seen before, and will never see until it's built and sent to you. But David was nothing short of perfect. He stuck with me until I got all my questions answered and chose the right fabric and legs. Although I did end up changing a few things around again after my order, but he was still happy to help.
I bought several items from handmade chesterfields and the quality and service has consistently been above par. I have used other websites before, but I liked the custom made and bespoke nature they offer here. This is always the first place I look for furniture.
Perfect size and colour. Just as I imagined it would be.
Having used our first Sofa for over a year and being very pleased with it, I decided to purchase a westminster love chair and an ottoman to go with it. Just seeing them all together you would never imagine the sofa is more than a year old. They look like a brand new settee. That's testament to the quality of the their work.
Good sofa and looks like they are made to high standard. The seats are very comfortable and the over all dimensions are just right
when we decided to get a new sofa, we didn't think twice about where to go. Had such a wonderful experience with them when we bought our wing back chairs, that it just made sense. Unmatched quality and service.
I find it hard to write this review, since I actually love the sofa we received. It's exceptionally well made and looks amazing in our study. However you would expect to get a service that correlates to the product quality. At the time of order we were told there are some delays due to covid19 and it may take up to 10 weeks to get our sofa. I took their word for it and did not bother them for 10 weeks. On the 10th week I called to enquire about my delivery, expecting to be told its arriving imminently. However, they informed me that due to the lock down there was a shortage in their supply chain which has caused more delays! I demanded to speak to the manager, a chap called Alex, who basically said there is nothing they can do and these things can happen to a small family firms selling handmade sofas! I strongly disagree with this. As a customer I would have expected an advance warning of this extra delay. I may have even overlooked an extra few weeks, had they taken the time and curtsy to contact me. This is highly unprofessional. To say this sort of thing can happen is absurd. It takes less than a minute to pick the phone up or write an email to your customers.
Just got off the phone to David. Placing our second order. Always a pleasure dealing with you. Our first sofa was a leather Chesterfield with beautiful log scrolling arms. It is the most sumptuous piece of furniture to ever adorn our livingroom. We have now order a smaller version for the conservatory.
Make sure you ask them about their entire range of materials. We didn't realise until we placed an order. Then we started reading about all the variety of fabrics they do and had a bunch of samples sent to us. Thankfully they changed our order just in time, as we chose a gorgeous antique look velvet which was not even on their site.
Fantastic sofa, even better service. Once the sofa arrived, I realised the seat was just too low to the ground and with my bad back it was a nightmare getting up. Just took one email and I think it was David or Alex, who sent a new set of taller feet. Job done!
I loathe the big multinational corporations, because all they care about is their investors. So it's refreshing to deal with a company that truly cares and wants to please. You get this impression right from the start. I knew I was dealing with a special company when all I asked about was, is the sofa seat medium or firm? And got a long email detailing exactly what the seat is made of and why, and how it can be changed, and on and on... I never once felt nervous or anticipated problems. Instead I was looking forward to get our sofas, and once they arrived they were even beyond our expectations. Please never change and stay small.
why can I not leave zero star, they do not deserve 1 star. I placed my order just as the covid19 was starting (no lock-down) and asked them if this will cause any delays. They said, and this is their exact words “we are currently not affected by the spread of covid19”. So I go ahead and place my order, then suddenly a month later I receive an email saying as you can see on the news the government has issued a lock down and some rules for businesses to keep safe.... and its the end of the world as we know it!! I am seeing the streets, I am not blind. no one is abiding by the government guidelines, no one cares, this is all just a hoax! All of a sudden everyone is blaming everything on covid19. If I knew they were going to pull this kind of stuff I would never had ordered from them. Now I cannot even get a sofa anywhere else because every where is closed. So I am at the mercy of these moppets.
Was a little smaller than I thought it would be. My first time buying online and I think it's difficult to imagine what something would be like in real life. The sofa is pretty good though.
We ordered our sofa on 19/2/2020, expecting delivery by easter at the latest. The lockdown only started a few days ago. I understand there would be a delay. They said their workshop will be shutting down, but my furniture should have been 50% completed by then. I have been talking with different people, and no one seems to ba able to get my order done. Ok the lockdown is still on, but I don't care, I paid good money and need my sofa. Now they are saying it could be the end of May. All lies about following government guidelines, blah blah blah.... absolute rubbish
Just got home to find my gorgeous suite perfectly placed in the living room. Absolutely stunning. I had them somewhat customised to my taste and I had reservations that I may have overdone it. I highly recommend handmade chesterfields to anyone who is looking for high quality sofas at affordable prices.
They are fast and reliable. Any time I contacted them got a reply back almost instantly. Always friendly and helpful.
I have to begin with the level of customer service, which was the best I've ever received. There was never any pressure or aggressive selling, which you come across so many times when you walk into a showroom, or even speak to online outfits. Since we started looking, we were bombarded by companies pushing us to buy, offering all sorts of so called deals. I am glad we chose handmade chesterfields.
I cannot comment on longer term, however from what I can see so far the sofa is exceptionally well made and looks to be of a high quality.
Highest standard of customer service. Would not hesitate to recommend handmade chesterfields.
I ordered the Hampton last October. I can sincerely say this is by far the most gorgeous sofa I have ever seen or sat on. The only other time I remember being so impressed with a sofa was at the connaught hotel in mayfair, London. I love my sofa to bits. It's the focal point of my livingroom now and anyone who walks into the room is thoroughly impressed. I chose the Royal Blue velvet, which I think is the perfect colour for this sofa and goes wonderfully with my curtains. Thank you